FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What equipment will I need for Game On The Go?


We recommend you have a mat, two pairs of dumbbells (one light pair and one heavier pair), and have a chair accessible. Each class will vary in the equipment that is needed.




Help! I can't sign in!


Are you having trouble accessing the videos? Please email our Support Team at gameonfitnessstudio@gmail.com or reach out via our chat bar on the bottom right of the screen. We are happy to assist you!




How are the online workouts different from the classes in studio?


All Game On Fitness classes - including studio and online - are created by our Master Trainers and include our signature approach to fitness. The key differences are location (you can do Game On The Go anywhere, any time) and length (our studio workouts are all 45 minutes while Game On The Go workouts range from 10-20 minutes.




How do I purchase a monthly subscription?


To purchase a monthly subscription of our GO! Fit Video Bundle, please follow the instructions listed below: 1. Click on the 'Video Workouts' tab at the top of the screen 2. Scroll down to the image that says 'GO! Fit Video Bundle' 3. Click on 'Subscribe $20.19/mo' 4. You will be prompted to sign up to complete your purchase. Click on the 'Sign up' button' 5. Click on the sign up method you would like to use (i.e. Facebook, Google, your email) 6. Create a login*. You will need to input your email and a password 7. You will then be promted to enter your credit/debit card information 8. After your payment has been processed, you will have access to all 5 workout videos. Note: This is a recurring monthly payment to have access to these videos. If you would like to cancel your subscription, please email us at gameonfitnessstudio@gmail.com. *Your login that you create will be your login to access your videos. Make sure to remember your email and password that you use.




How do I cancel my monthly subscription?


We are sad to see you go! Please email us at gameonfitnessstudio@gmail.com for us to cancel your membership.




How do I rent a video?


To rent a video from our GO! Fit Video Bundle, please follow the instructions listed below: 1. Click on the 'Video Workouts' tab at the top of the screen 2. Scroll down to the video section and choose the video you would like to rent. 3. Click on 'Rent $9.99' 4. You will be prompted to sign up to complete your purchase. Click on the 'Sign up' button' 5. Click on the sign up method you would like to use (i.e. Facebook, Google, your email) 6. Create a login*. You will need to input your email and a password 7. You will then be promted to enter your credit/debit card information 8. After your payment has been processed, you will have access to the workout video for 72 hours. After the 72 hours your access will go away. *Your login that you create will be your login to access your video. Make sure to remember your email and password that you use.




How often do you upload new workouts?


We will upload new workouts periodically so you get the most out of your video subscription.




Where do I sign in?


Scroll down to the video section. There will be 3 dots in the left hand corner. Click on the 3 dots and a hover screen will come down. Click on 'Sign in' and input your login information. If it is your first time, please click on the Subscribe button on that menu, or Rent the video by hovering over the video you would like to rent.





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